Support is mainly done via email. Contact us at firstname.lastname@example.org for any questions, we try to reply as soon as possible. We try to resolve everything remote, but when needed, we can work remotely and help you resolving problems at your location. Please contact us via email for more information, pricing and how we can assist you.
We try to have most products in stock, but we cannot guarantee this all times.
If the product is in stock, we send it normally within 2 business days.
The shipping rate is based on the weight of the parcel and a possible insurance.
We work with BPost (see http://bpost.be), Fedex, UPS.
It’s also possible to pick it up at our stockroom, located in Aalter (Belgium) but only after making an appointment for free.
You can cancel an order as long as it has not been send, free of charge. When the parcel has already been sent, you should refuse the order or resend it (unopened box). Once we received the parcel in full, we’ll pay the purchase back, except the shipping fees. Shipping fees is at cost of the purchaser.
You can return a good within 14 days after delivery, if the good isn’t used yet. The products need to be unused and in the original and undamaged package. See our Terms and Condition for more information. Shipping costs cannot be refund and will be a cost for the buyer. Be sure to give us your full contact information, payment information (BIC, SWIFT), a copy of the invoice when you want to cancel or return a product.
Please contact us at email@example.com for more information and details.
We follow the European law for the warranty. See the Terms of Service section on our website for more information or contact us at firstname.lastname@example.org